To transfer a mobile number, both parties need to bring their identification documents (ID card or pass) to the telecom operator's branch. The staff will assist with the transfer process; you only need to provide the necessary identification documents.

You can visit the corresponding telecom operator's branch to process the transfer. For certain operators (like redONE), you can choose a time and location convenient for you, and we will arrange staff to assist you with the entire process.

You need to provide valid identification documents (Singpass not accepted). If you are a foreigner, you need to provide a long-term visa (such as work permit, student pass, etc.). Passports and tourist visas are not accepted.

No. During the transfer, the operator will assist with all related procedures. You only need to bring your identification documents.

Some numbers and operators support online transfer procedures. However, most transfers need to be done at physical branches. Online transfers typically require payment before transfer, and the document requirements are the same as offline transfers.

Yes. For offline transfers, you must be present in person with your identification documents.

Yes, according to Singapore regulations, mobile numbers must be properly transferred before use. Numbers without proper transfer cannot be used normally.

Postpaid and Prepaid are two different mobile payment methods. Postpaid is similar to a credit card where you use the service first and receive a bill at the end of the month based on actual usage. Postpaid usually requires a 12 or 24-month contract and a long-term pass (such as LTVP, WP, EP, PR, or SC). Prepaid is like a stored-value card where you need to top up before using the service, has no contract restrictions, and offers more flexibility. Both options have their advantages and disadvantages, and you can choose based on your needs and situation.

A plan refers to your monthly payment and included services (such as talk time, data, and SMS). A contract is the agreed usage period with the operator, during which you typically cannot freely change plans or cancel services without paying a penalty fee.

Most of our numbers are Postpaid, which requires a long-term pass to register.

The operator depends on the specific number. We provide numbers from various operators, and most numbers can be freely ported to a new operator after transfer.

Plans depend on the operator. For example, M1's plans typically start at $15 monthly, including 150GB data, 1100 minutes of calls, and 1100 SMS. You can check with your operator for more plan details.

Most transferred numbers don't have contracts. However, some might have existing contracts, so we recommend checking with our customer service when selecting a number.

Most numbers allow this, unless the number has an existing contract.

We can help you find your desired number, but the more specific your requirements, the harder it is to find. For example, if you only need specific last four digits, the probability of finding it is higher; but if you're looking for a very specific number, it might be more difficult and require longer waiting time.

All Singapore mobile numbers can be ported. This means you can keep your existing number while switching to any operator of your choice.

Yes. However, most operators will require you to pay an early termination fee. Policies vary by operator. We recommend checking your current operator's contract terms and related fees before porting.

Yes. All Singapore numbers can freely choose operators after transfer. However, if the number has a contract, you'll need to wait until the contract expires or pay a termination fee.

Yes. However, transferring to a company name involves more complex procedures, so it's recommended to first transfer to an individual (preferably a company director) and then transfer from the individual to the company.

StarHub and Singtel branches are divided into "retail stores" and "main branches." Retail stores are usually franchised to third parties. We recommend visiting main branches for transfers as they offer more comprehensive services and experienced staff.

Operator branches are open on weekends. Operating hours are typically from 11 AM to 9 PM.

We currently don't have physical stores. You can select your number online first, then visit the operator's branch to complete the transfer.

No. We strictly comply with Singapore laws and regulations and do not sell any illegal products. According to Singapore law, unregistered mobile cards (known as "space cards") are illegal, and using such cards may result in fines or other legal consequences.

We use a "transfer before payment" approach to maximize your transaction security.

Yes, please inform us before the transfer procedure so we can prepare the appropriate documentation.